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“Critically discuss the suggestion that hospitality organisations’ adoption of self-service technologies (SSTs) and other technological applications (e.g. chatbots, mobile check-in, online reservation systems) are serving to remove the vital ‘people’ aspect from the hospitality service encounter.””You may refer to relevant industry examples drawn from your own background reading and/or your personal observations/work experiences.”Length of Assessment: 3000 words (not including title page, table of contents, list of references, bibliography and appendices).Further specifications are in the attached document.
Requirements: .doc file


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