1.Write about any Experiences from Service encounter by using service marketing and operation perspective why you satisfaction and dissatisfaction input information by explaining in the “Service encounter TEMPLATE”. Example: Experiences from service encounter such as shopping at Tesco, Wilko, IKEA, coffee shop, restaurant, delivery service, Airline, service and etc. (Please avoid to write about Starbucks and KFC because I already wrote about them). 2.word count not exceed 500 words. 3.Choose any topic from “Outline Syllabus” (Attached file) to explain experiences from Service encounter. (Exclude topic in the RED highlight) 4.Please try to plan your writing in advance about disadvantage, problematic issue, and provide solution that will be your next task to write a 2000 words report. 5.Example is provided .